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Forum Discussion
Solved
Circle loses Premium
Hello! I have the Circle setup, and it seems to have lost the premium features. When I’m in the Circle app, and I restore iTunes purchase it says it can find the subscription but when I look in iTu...
- Turns out I had an active Circle GO subscription, instead of an active Circle Netgear Premium subscription ( I don't remember exactly when I started Go, but might have been on initial setup of the Circle app). The 2 subscriptions aren't hard to confuse with each other in the Google Play app. Anyway, when I re added the Netgear premium subscription all the normal functionality came back.
Hello, I signed up for Circle Premium and after rebooting my router, the Circle App no longer identifies me as a premium subscriber. Is there a solution for this?
-Scott
Same issue here ... This has been going on since end of December. I'm still being billed, but app doesn't show premiun subscription. Still shows the little blue guft icon on top right.
I'm just finally getting a chance to find a solution.
I'm just finally getting a chance to find a solution.
- Turns out I had an active Circle GO subscription, instead of an active Circle Netgear Premium subscription ( I don't remember exactly when I started Go, but might have been on initial setup of the Circle app). The 2 subscriptions aren't hard to confuse with each other in the Google Play app. Anyway, when I re added the Netgear premium subscription all the normal functionality came back.
Hi all,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team- My issue is resolved. My last message describes what sorted my problem out.
