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BSODan's avatar
BSODan
Aspirant
Jan 21, 2021

Device Manager does not display all connected devices

I see a ton of posts of people having issues with devices not being displayed in Device Manager.  Clearly this is a major problem with Nighthawk; what's the problem NETGEAR!?

 

I have about 30 devices and only 15 are displayed.  My C7000v2 is on the V1.03.01 firmware.

6 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 25, 2021

    Hello BSODan,

     

    Have you had a moment to reinstall the Nighthawk app? 

     

    Christian 

    • BSODan's avatar
      BSODan
      Aspirant
      Jan 26, 2021

      Yes I have, that didn't change anything.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 26, 2021

    Hi BSODan,

     

    Thanks for confirming. May you provide me with the current Nighthawk app version number you have installed and specify whether you're on iOS or Android. May you also power cycle your modem and let us know if your issue persists. 

     

    Regards,

    Christian 

    • BSODan's avatar
      BSODan
      Aspirant
      Jan 27, 2021

      I am current on the new 2.8.0.15 release and just updated my iPhone to iOS 14.4.  None of these or power cycling my modem/router has had any impact.

       

      Thanks,

      Dan

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jan 29, 2021

        Hi Dan,


        Thanks for confirming. May you send me a private message with the following info. I'd like for our support team to reach out.

         

        Email:

        Phone:

        Preferred Contact Time: (including time zone)

         

        Christian