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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading. I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of the...
Apparently I have the same problem started around 2 days ago... I was trying to modify individual device access setting via the network map. and discovered there are some device "stuck" at "bypasslogin" and no matter what I do i.e. via web... going opendns... nothing can be modified and is still stuck at "by pass login" . I cannot changee to "minimal" or "low" etc...
Exactly same problem here. Both child phones are stuck on Bypass login and I dont have any Bypass login accounts. I can't find anyway to reset them so.
Kindly take a look at the DNS address on the router if it's the DNS address for the LPC.
The DNS address plays a big role for the LPC to take effect.
You can verify the DNS under Setup > Internet Setup on the admin page of the router.
The DNS addresses should be 208.67.222.222 and 208.67.220.220.
Those are the right DNS settings on my router
my DNS addresses are correct and this problem still exists. This started when I changed the devices from the device modify tab to "none" so they werent blocked by the parental controls but now I cant change them back due to this bypass account issue. I never created nor placed them in bypass
Checked this setting all OK any other ideas?
The steps that started my problem where.
Devices Parental Control Settings set to Default Level on router.
I changed them to be None - so they had access to everything.
Then a day or two later I went back to change them back to 'Default Level on router', but instead of being on None they were on Bypass Login.
Now everytime I try to change it it saysd I have to login to genie on the device and remove Bypass login, but they neither have Genie installed and I do not have any bypass accounts set.
I have tried creating some and then removing them but stil he same.
I'd really like some help as currently the Parental Control Settings cannot be changed. I can see now way of reseting the devices either.
Cheers,
Trev.
Can you guys provide me screenshots of your LPC settings and other details where it shows that bypass login accounts?
Hopefullyfrom this you can see the settings I have onthe device and the error I get when I try to change the Filter. Also the web portal that shows I have no bypass logins.
I have exactly the same problem and very keen for a solution
