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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading. I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of the...
Ok so I had Geek Squad support over the phone, they couldn't help so they sent me in store. I brought my entire network with me......they said they can't help in store and apologized for the phone rep wasting my time and Suggested i call Netgear directly because it clearly sounds like a application issue.
I did, the rep was rude, told me it was Geek Squads responsibility.....surprisingly she agreed to do a 3 way call with Geek Squad and we got a supervisor Carlos on the line. We talked for about 30 minutes and realized the lady with Netgear was lazy......we agreed to hang up and he called me right back, we did a 3 way call BACK to NETGEAR and got a different rep.
Went over everything again.....after about 30 more minutes me and the Geek Squad manager got them to speak with a higher up technician who then relayed the message that they're aware of known issues with iOS and Android phones and the Genie application....they're working on fixing it, buy no ETA on when it will be fixed.
It's clearly the update on the phone app.
There's no way to go back to the previous version so all we can do is wait........also, you can simply delete the phone application and run everything through the computer and it should work fine.....not as convenient, but it will eliminate the problem temporarily until they fix the phone application with a new update.
Hope this answers a lot of everyone's questions.
I did, the rep was rude, told me it was Geek Squads responsibility.....surprisingly she agreed to do a 3 way call with Geek Squad and we got a supervisor Carlos on the line. We talked for about 30 minutes and realized the lady with Netgear was lazy......we agreed to hang up and he called me right back, we did a 3 way call BACK to NETGEAR and got a different rep.
Went over everything again.....after about 30 more minutes me and the Geek Squad manager got them to speak with a higher up technician who then relayed the message that they're aware of known issues with iOS and Android phones and the Genie application....they're working on fixing it, buy no ETA on when it will be fixed.
It's clearly the update on the phone app.
There's no way to go back to the previous version so all we can do is wait........also, you can simply delete the phone application and run everything through the computer and it should work fine.....not as convenient, but it will eliminate the problem temporarily until they fix the phone application with a new update.
Hope this answers a lot of everyone's questions.
Netgear just had an update to IOS that came out last week Ver 2.4.34 It didnt work. Lots of frustrated Netgear Genie Users. Hopefully someone is listening.
Wes
Its netgear.
Yes, you can go back to older version. See my thread above. I spent 4 minutes on google and found older version.
Using Geek Squad is like taking your Porsche to Cooters' Garage on the Dukes of Hazzard.