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Forum Discussion

ZeroOne's avatar
ZeroOne
Guide
Oct 03, 2016

Devices on my network stuck in Bypass login but I have no bypass login account

Hi all, Thanks for reading.   I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of the...
bypass
Genie
parental
stuck
Boris2014's avatar
Boris2014
Guide
Nov 18, 2016
Still problems this end - found my teenage son on his laptop able to access absolutely everything. On the network his laptop had bypass login against it. Changing that resulted in a message telling me to log out of the bypass account first. I have no bypass account.

Please fix this Netgear - you've known about this issue long enough and nothing is being done that I can see, to fix the problem.
  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Nov 19, 2016

    Boris2014 What's the exact model number of your device? 

    What's the Genie version you're using on your laptop and on your mobile device? 

    • ZeroOne's avatar
      ZeroOne
      Guide
      Nov 19, 2016

      ElaineM Hi Elaine, I'm the OP. Nothing has changed - still does not work. Still can't get devices including Chromecast and printer out of Bypass mode, and I still don't have a bypass account. Android Genie App v2.4.38 (latest on playstore), Firmware v1.0.7.2_1.1.93.

       

      This is a serious security flaw and is going unaddressed for a long time. As others have reiterated, it needs to be fixed. 

       

      Please let us know when this is scheduled to be fixed?

       

      • Morelia's avatar
        Morelia
        Aspirant
        Nov 23, 2016

        ElaineM Yes, I am still experiencing the same issue as everyone else. This needs to be fixed, as it has been affecting your customers for months now, with no apparent attention from Netgear. I have the latest version of the Genie app, and no ability to set parental controlss on my families devices. When a company advertises specific capabilities, but the product fails to meet those capabilities, it leads to class action lawsuits.

    • Kupthebuckeye's avatar
      Kupthebuckeye
      Guide
      Dec 07, 2016
      2.4.20 appears to be the version on my Laptop.
       
       

      Inline image 1

       
      The Version on my Samsung S7 (Verizon) phone is Firmware Version: V1.0.0.44 / Version: 2.4.38
       
      Please help me as this issue is still an issue.
       
      The Bypass login just appeared out of nowhere and is preventing me from making any changes to the Parental Control Filters.
      That's the ENTIRE reason I purchased this EXPENSIVE router and paid HUNDREDS to have Geek Squad set it up for me.
       
      If you can NOT repair this issue, am I going to get a full refund for my product?