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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading. I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of the...
Aside from the issue we all face in terms of open access to all, what bothers me considerably is the manner in which Netgear as a company is handling the matters raised here.
Rather than acknowledge there is an issue and thereby owning it with a degree of accountability, the onus is being placed on the customer: that perhaps we haven't downloaded the latest version or perhaps it is our individual and respective sets-ups. This, despite a united voice declaring that there is a problem, no matter which medium we use or which software ( I gather an older version may work).
This is not customer service and to also hear of customers being held for long periods of time while staff pass them from person to person over the phone before finally acknowledging that yes there IS a problem, is outrageous.
We are not idiots and many of us have a degree of technical knowledge - perhaps more and in some cases, much more than you Netgear, care to give us credit for.
Your continual avoidance of engaging with your customers and advising them of updates and progress is appalling. I have been a loyal customer for several years but this whole episode makes me instead opt for a rival product. Furthermore I feel it is time to contact organisations such as CNet and Wired etc as well as post on vendors such as Amazon advising of the issues raised here to warn others.
This whole debacle is as incredulous as it is disgusting.
Rather than acknowledge there is an issue and thereby owning it with a degree of accountability, the onus is being placed on the customer: that perhaps we haven't downloaded the latest version or perhaps it is our individual and respective sets-ups. This, despite a united voice declaring that there is a problem, no matter which medium we use or which software ( I gather an older version may work).
This is not customer service and to also hear of customers being held for long periods of time while staff pass them from person to person over the phone before finally acknowledging that yes there IS a problem, is outrageous.
We are not idiots and many of us have a degree of technical knowledge - perhaps more and in some cases, much more than you Netgear, care to give us credit for.
Your continual avoidance of engaging with your customers and advising them of updates and progress is appalling. I have been a loyal customer for several years but this whole episode makes me instead opt for a rival product. Furthermore I feel it is time to contact organisations such as CNet and Wired etc as well as post on vendors such as Amazon advising of the issues raised here to warn others.
This whole debacle is as incredulous as it is disgusting.