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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading. I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of the...
What can I tell you? There's been no useful rsponse to this at all. My teenaged kids have for months now been exposed to sites on the internet which I do not want them to access. I specifically bought this router for this feature, and it is now completely non-functional.
I would like a refund so I can buy something that actually works. I'm very sick of waiting for a fix.
I would have thrown it in the bin by now but I have a matching ex6200 extender which I'm concerned I'd have to replace as well. Hundreds of dollars down the drain.
It used to work, how hard can it be to roll back whatever stuff up they made?
Is this a forum or a class action suit? If the latter then please count me in. I am experiencing the same problems as everyone else included in this thread. All my devices have defaulted to "Bypass" which has significantly limited my access to the internet (including the mail server). The only solution from Netgear is to logout of an account that does not exist. To complicate matters the genie app no longer recognizes my password as valid even the same password allows me web access to the router. I have deleted the app and reinstalled it to no avail. Any proposed solutions by Netgear officials assume that there is a mass conspiracy whereby people have sabotaged their devices by changing various settings (clearly user error), or we are instructed to jump through technical hoops under the presupposition everyone is tech savy (ie, delete the LRC on a second Tuesday of a blue moon, reinstall the proxy but only after the device has been shut down exactly 18.73 seconds, hold the device at a 37 degree angle while eating a pbj....). I have no problem with a flawed product, but I have a real problem with a company that turns a deaf ear to so many experiencing the same problems. I suspect there are many more who have not found their way to this forum. I choose this product based on the Netgear reputation, so I trust they will come through with a solution.