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JC21's avatar
JC21
Aspirant
Apr 05, 2018

Disney Circle stops working frequently on R7000

Disney Circle Premium stops working frequently on R7000. The only way to fix it, that I've found, is to restart the router. My family is not happy, as they are often blocked from the internet.     ...
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Pmaher's avatar
Pmaher
Aspirant
Aug 27, 2018
I cannot reconnect, but it was working fine the other day.
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 29, 2018

Hi Pmaher,

 

Welcome to the community!

 

We recommend starting a new thread with a more detailed description of your concern and the steps that you have taken along with the results. OP confirmed that latest firmware version was able to resolve the issue.

 

Regards,

 

Dexter

Community Team

  • martynz's avatar
    martynz
    Star
    Nov 01, 2018

    Disney circle does NOT work correctly with the latest firmware as at 2 Nov 2018

     

    The latest firmware is V1.3.1.44_10.1.23

     

    I am a software developer , ex-test analyst - and father of 4 children.

     

    Every time you reboot / power cycle the router , Circle switches off. it also has intermittent faults where you cannot connect to it ( I cannot re-create these consistently but they are definietely happening.

     

    I have taken someone elses advice and completely erased everything back to factory settings and re-entered everything from scratch.  this does NOT solve the problem , so as far as the disney circle goes with the Nighthawk R7000P goes , it is completely useless - at least if you want to protect your children.

     

    What a $%%%$ waste of money.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 06, 2018

      Hi martynz,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team

      • martynz's avatar
        martynz
        Star
        Nov 06, 2018

        Hi Dexter.

         

        I have replied ( and copied below ) 

         

        Hi Dexter. 

         

        I am sorry but I have changed to Linksys / Untangle. While you might be able to fix it , there is no guarantee that it won't break in the future.

        While Disney Circle obviously do take children's safety seriously on the internet , it is not a priority for Netgear ( otherwise you would have picked up something like this in testing and it wouldn't leave a "gaping hole" for children to be exposed to the raw internet ) . Also the fact that there have been quite a few issues reported by people ( and I would say many more not reported ) .

        I am sorry , but I am not prepared to go back and fix it , I have moved to a more stable system. while it doesn't have the flexibility of an app , it does support the granular security levels to keep children safe.

         

        Kind Regards

        Martin