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Lisamall's avatar
Lisamall
Follower
Oct 12, 2018

Firmware Check Error

Got an email saying a new update was available. When I push “Check for Updates” in the app it says it’s checking for new firmware update then keeps saying “Firmware Check Error”

4 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 08, 2018

    Hi Lisamall,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Which app do you have installed (Genie or Nighthawk)? And what version?

    3. Does the issue persist on another device where you have the app installed?

     

    Regards,

     

    Dexter

    Community Team

     

    • Andy1973's avatar
      Andy1973
      Aspirant
      Nov 08, 2018

      I tried it on my iPhone and iPad got the same result.  It’s the nighthawk ap.  The version is 1.2.0.26.