NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware update check error
Got an email saying a new update was available. When I push “Check for Updates” in the app it says it’s checking for new firmware update then keeps saying “Firmware Check Error“. I have an RBR40 firmware version V2.7.3.22 plus a RBW30 satellite firmware version V2.6.2.2. The app is up to date. Any ideas please?
5 Replies
You can manually update.
https://www.netgear.com/support/product/RBR40
https://www.netgear.com/support/product/RBw30
Just make sure to update the satellite first.
Thanks for the advice. Unfortunately the firmware update file for the satellite is a .chk file which is not accepted by the update process (it wants a .img file). Is there another link to the correct file?
Is it possible to update the hub without updating the satellite?
it can be a .chk or a .img file. The instructions go over it can be either.
If its giving you a file error, did you make sure to extract it prior to trying to upload it? I've seen people forget to extract it
