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Forum Discussion
Genie Cannot change access control filter level for certain devices
When I use the Android Genie app, when i try to change the filter level for certain devices, I get the error "Setting Failed". The PC app also fails to change the filter level, but I do not receive ...
Hi Darryl_Gittins,
1. What is the firmware version of the router?
2. What is the Genie version on the PC and the mobile device?
3. Have you tried resetting the router?
Regards,
Dexter
Community Team
Thank you for your reply. Here are my answers:
- What is the firmware version of the router?
Hardware Version R7000
Firmware Version V1.0.9.6_1.2.19
GUI Language Version V1.0.9.6_2.1.38.1
- What is the Genie version on the PC and the mobile device?
Genie version Version 2.4.38, and I'm using the PC app, the iOS app, and the Android app. They all fail to update settings for the same certain devices. They all are able to update settings for the same other devices. All three apps fail and succede with the identical devices in identical ways.
- Have you tried resetting the router?
Yes, several times.
Hi Darryl_Gittins,
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team- I am having the same issue. May I get the solution. I have the iOS app. Thanks!
Curious to this solution, as I have the exact same issue
EXACT same issue here.
This used to work fine.
Now I cannot change via mobile app or PC app.
Mobile app says "Setting Failed", PC app just silently does NOTHING.
Same for me here. Curious to the solution as I have the exact problem.
Thanks in advance!
Don't hold your breath. It's a crap-app and Netgear has shown no interest whatsoever in fixing it.