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joesc1's avatar
joesc1
Aspirant
Nov 07, 2017

Genie causes crashes to Blue screen on Win 7

I installed the newest version of Genie on my Windows 7 PC, and it ran ok the first time. But now whenever I open it up, it immediately crashes my Windows 7 PC and I get a blue screen. Anyone else with this issue?

Genie

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 09, 2017

    Hi joesc1,

     

    1. Please make sure that the OS is up to date.

    2. Have you tried re-installing the Genie app?

    3. Did the issue occur on the previous Genie version?

    4. Does the issue persist on your other computers?

     

    Regards,

     

    Dexter

    Community Team

     

    • joesc1's avatar
      joesc1
      Aspirant
      Nov 10, 2017

      Responses to your points

      DexterJB wrote:

      Hi joesc1,

       

      1. Please make sure that the OS is up to date.

      2. Have you tried re-installing the Genie app?

      3. Did the issue occur on the previous Genie version?

      4. Does the issue persist on your other computers?

       

      Regards,

       

      Dexter

      Community Team

       

      1. Yes, Win 7 OS is up to date. No items on Windows Update.

      2. Yes, same issue

      3. No, only after I installed latest version on 11/4

      4. This is my only Windows 7 system

       

      I probably should have included my Win7 configuration. It's 64 bit Windows 7 Ultimate Service Pack 1 with no available updates on Windows update.

       

      Thanks

      Joe