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Forum Discussion

p_day's avatar
p_day
Follower
Apr 22, 2016

Genie crashes on startup on MAC

I have a mac min running OSxServer on El Capitain. I have installed the latest ( as of April 15th 2016 ) of Genie. It installs fine but crashes soon after displaying the home screen and before you can do anything.

 

I did have a previous version installed and that worked fine, but can not remember if that was on El Capitain or the previous version of OSx.

 

I do have Genie installed on another MAC running El Capitain, so it is definately a issue with the mac mini.

 

Ideas as to where to look welcomed.

Paul

Genie

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 24, 2016

    Hi @p_day,

     

    You may check the post by BobbyAHorton on the thread linked below and check if it works for you.

     

    https://community.netgear.com/t5/Genie/Netgear-genie-won-t-install-on-mac/td-p/447234/page/4

     

    Please keep us posted on the result so that we can isolate the issue further. We are also investigating on this matter and will post an update when available. Any additional information and workaround is greatly appreciated.

     

    Regards,

     

    Dexter

    Community Team

  • juliegoldfinch's avatar
    juliegoldfinch
    Follower
    May 01, 2016

    The NETGEARGenie App for Mac keeps crashing. I have uninstalled and reinstalled it several times. We're running OSX El Capitan Version 10.11.4. Any help would be appreciated.

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 03, 2016

      Hi juliegoldfinch,

       

      1. Are you able to install the app but the app ends up not opening?

      2. Are you getting an error message? If yes, please provide a screenshot.

      3. Have you tried installing on other OS X devices?

       

      Regards,

       

      Dexter

      Community Team