Is anyone having trouble logging into the router from the genie app since the last firmware upgrade? No matter what I do I can't log into it. I also hate the new layout of the iOS app. Any help would be appreciated. Thanks

Yes, I can't connect to my R8000 from the Genie iOS app on either my iPhone or iPad now. I installed the router firmware update the other day and today was the first time I'd tried to use the apps to connect. The iPhone fails to login with the error "The network connection is busy...". The iPad fails with the error "NETGEAR router was not foud or is not supported".

Nope. That didn't work. I backed up my router settings.Reset the router to factory default.Restored my router settings.Uninstall the app from my iPhone and iPad.Reinstalled the app on my iPhone and iPad. Now the iPhone won't log in to the router. It tells me the "NETGEAR router was not found or is not supported". I've double checked my password entry and I've tried manually specifying the router IP address. The iPad logs in (hence I know the password and IP address I tried on the iPhone are correct) but clicking on the various tiles gives various errors:Wifi tile - "Connection timed out"Guest WiFi tile - "The action failed. Try again"Network map - only shows the internet, the router and the iPad. No other devices on my network.Traffic meter - "The router failed to respond with expected result." This is a really sucky firmware upgrade experience!

The Genie app sucks and terrible. PERIOD.

Hi Dexter, has there been any update to the Genie App? I still can't log in (saying router not found) even though I'm attached to it. Also when I reset the router it works once and then if I log out of the Genie App it says log-in failed if I try to get into it again. This is very frustrating and there has been no resolution even though I emailed Netgear directly about this as well. I have been a loyal customer all the way back since I first bought my N300 router from you guys. Since that time I have bought 5 more routers for either myself or family members. I'm tired of this App not working since the last firmware came out for my R8000. I believe I will be switching to Asus and recommending that my friends and family do the same if we can't get this resolved ASAP.Please advise

Genie iOS app | NETGEAR Communities

22 Replies

Shznav
Guide
May 12, 2017
How do I roll back the firmware ? Thanks for you helping out! I appreciate it
- mstang
  Aspirant
  May 13, 2017
  Go to netgear.com and click on support. Enter your router model and click on downloads. There is a link for previous versions under the current downloads. Download firmware version ending in .32
  
  Connect to your router and click on Advanced tab, then click Administration and Router Update. Click Browse and it will let you find the router firmware file you just downloaded. Click upload (I don't remember if you need to click anything after that but it should be self-explanatory).
  
  BR/Mike
Uha
Tutor
May 12, 2017
I can't understand why the team of netgear not give us an update from time to time to understanding hoe big the problem is. I think it's better for anyone who is involved with this problem and it should be trying to hold their customers.

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Genie iOS app