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Forum Discussion

Star

Dec 18, 2016

Genie Parental control

I'm trying to set up parental control on my Nighthawk R8000 using the Netgear Genie.

But when I click on the Partal control, it keep on saying it cannot access the internet. Yet my internet is working fine! I have no problem accessing the it w/ my browser or email!

3 Replies

DexterJB
NETGEAR Moderator
Dec 21, 2016
Hi mptan8,

1. What is the firmware version of you router?

2. Have you setting up Parental Controls on another device (Android, iOS, another computer)?

3. Have you tried uninstalling and re-installing the app/program?

Regards,

Dexter

Community Team
- mptan8
  Star
  Dec 22, 2016
  Hi,
  
  for some reason, it's working now. i did not do anything, but now it works.
  
  thankx.
  - DexterJB
    NETGEAR Moderator
    Dec 22, 2016
    Hi mptan8,
    
    Thank you for the confirmation.
    
    Regards,
    
    Dexter
    
    Community Team