Genie Parental Controls with WNDR4300 Router

Question

I have had my&nbsp;WNDR4300 router for almost 3 years and it works great! &nbsp;I now have a need to put parental controls on it with two teenagers and found out this morning during my research that I need to download and install Genie to do that - no problem. &nbsp;I downloaded Genie on my new Window 10 computer (Lenovo Yoga) and went to install. &nbsp;The first install crashed, so I unistalled it and the reinstall appeared to work. &nbsp;Within Genie I went to parental controls and it said my router firmware was not current and Genie needed me to update the firmware, which I did (now have firmware version v1.0.2.80). &nbsp;I rebooted my computer. &nbsp;Even after a computer reboot and firmware upgrade I get the following error message from within Genie when I attempt to access Parental Controls - "Checking Router Firmware - we are making sure you have firmware that supports Live Parental Controls. &nbsp;You don't appear to be commencted to the internet. &nbsp;Please connect to the internet through your NETGEAR router and try again". &nbsp;In spite of the message, I am accually conected to the internet through the router as all other internet connectivity is working properly according to Genie and I am able to surf the web at will with my browser.&nbsp;What might be going on? &nbsp;How can I get Genie Parental Controls to work? &nbsp;Thanks in advance for any help that you can provide!&nbsp;User Name: &nbsp;randylaw&nbsp;

DexterJB · Answer

Hi randylaw,

&nbsp;

Did you perform a factory reset after the firmware update? If not, I suggest doing so then reconfigure the router. You may refer to the link below for the steps.

&nbsp;

http://kb.netgear.com/app/answers/detail/a_id/9665

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

randylaw · Answer

Hi Dexter,&nbsp;Thanks for the fast reply. &nbsp;I just&nbsp;performed a factory reset per your provided instructions. &nbsp;Unfortunately I am still seeing the exact same error message from Genie when attempting to access the parental controls. &nbsp;Any ideas on other things to try?&nbsp;Thanks!&nbsp;randylaw

DexterJB · Answer

Hi randylaw,

&nbsp;

1. Have you tried using another device (another computer, smartphone, tablet)?

2. Re-install the NETGEAR Genie program on the computer.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

FrUSA · Answer

So everything seems to involve resetting, resetting and reinstalling.&nbsp;Can't it just work? The Genie is defective. I've read SO many posts all over online about issues. Most of us got this router to filter content for our kids, but OpenDNS does not work via the Genie for the parental bypass, so you end up cutting most everything off to yourself, or just leaving it all open.&nbsp;We spent 3 hours on the phone and they said it WAS a softeware issue. Can we get it fixed? I've been jerked around waiting for the software fix that NOW I am stuck with this rock because I've exceeded my return window with Amazon on the empty assurances that a fix is just around the corner. I didn't even get a response to my ticket when I responded back.&nbsp;WTH?&nbsp;

FrUSA · Answer

And I've tried using SEVERAL devices.

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Genie Parental Controls with WNDR4300 Router

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