This may be the wrong place to discuss the Genie product but I would appreciate some help.Using Windows 8.1 through the Netgear D6200 to the Apple Airplay Express. The music drops are annoying and I have found that the problem may be exacerbated by the Genie software. On the Windows page "devices and printers" there is an item "Genie Media Servers" and if I close out the system and then restart there will be two or "Genie Media Servers" and then three. The more replications of the Genie Media Servers icon the more the problem exist. When I delete all but one of the Genie Media Servers the system works fairly well.What is this function and how does one control it?Am I the first to have this problem?Tom F

minions08 wrote:Do you have the latest Genie software version or have you tried a different Genie version?I've got the latest. 2 computers on W8.1 both running Genie occasionally. Router is the R7000. In addition, 2 iPad's, both with the iPad Genie.On the W8.1 computer, in CONTROL PANEL, PRINTERS AND DEVICES, I have 74 Devices. Single instances of the Router, other computer on the network, Wireless DVD player and Wireless TV. 70 Genie Media Servers, spread evenly it seems over the 2 networked computers.Not only that, but when I use the iPad Media Client, like AirAV, it shows multiple entries for Genie Media Servers on both computers as well.Something is being injected into the network it seems?Deleting 70 instances is a REAL pain, can only REMOVE DEVICE individually. Also causes a long delay in seeing the Printers and Devices.This is the same on both W8.1 computers and iPad's.

I have a 6300v2 with Genie 2.4.12 running on a Win 10 Pro 64 bit and another computer running Win 10 Home 32 bit plus an old XP machine used just for running my model trains. This did not happen when running Win 7 Pro on the one machine and Win 7 Home nor on the XP. This problem only showed up after upgrading the two machines to Win 10 (not much dissimilar from 8.0 or 8.1). I was getting many instances of the Genie Media servers like you, and I just now discovered what I think is the answer. I don't give a rip about sharing media between cvomputers as I don't use my computers as toys but as serious tools. I guess that is not the norm these days (I am 73 and a retired IT who used computers as business tools, not playthings) and why NetGear sets the media servers on by default. After deleting all instances on the two Win 10 machines (not showing up on the XP), I then opened NetGear Genie and by looking a little bit I found a setting I have never used because I never needed it with Win 7. Give this a try and see if it works for you as it did for me. First delete all instance of the Genie Servers in Devices and Printers. If you don't, that is ok as you can delete them later, but they will show up in the next step if you don't delete them first. What you are going to do next is turn off the Genie Media Service within NetGear Genie. In the left column of choices click on 'My Media'. In the box to the right and at the top of that box you will see a square button and next to it a refresh button. When you point to the square, it will say something like 'turn off service'. Click on that and confirm. That turns off the media sharing service with Genie and should stop the annoying instances of media servers in devices and printers. I believe that will solve the problem.

I did discover one other thing that all need to know, Of course, the simpleist solution is for Netgear to fix Genie so this doesn't happen. But, in the meantime, this solution does work with one caveat and that is if you restart the computer or shut it down and then start again, Genie will reset the service as on when it reloads. Just open Genie and turn it off and you will not get the repeated instances of Media Servers. You should only get one server for each computer on the network in Devices and Printers on each connected computer. If you put the computer(s) in sleep or hibernation, the service will remain off though and you do not have to turn it off again. You only have to do it for any computer(s) that were restarted or shut down.

Workaround for Genie Media Servers found here: https://community.netgear.com/t5/Genie/Workaround-To-Stop-Multiple-Genie-Media-Servers-On-Win-8-1/m-p/974414#U974414

:mad:Yup same problem...I have about 8 of them now....they all work, a new one appears everytime I reset the modem .... sorry no idea either

Genie Problem | NETGEAR Communities

43 Replies

jfmoen
Aspirant
Jan 19, 2014
:mad:Yup same problem...I have about 8 of them now....they all work, a new one appears everytime I reset the modem .... sorry no idea either
theoldfarter
Aspirant
Feb 18, 2014
I have 47 showing. There is a bug in the Genie, for sure. How about it Netgear, can you post here to advise what will be done to fix it?
theoldfarter
Aspirant
Feb 18, 2014
Sorry, forgot to add that I am using the D6300.
There is not a forum for that exact model here.
Fairytail
Virtuoso
Mar 04, 2014
Did you encounter the same problem with other operating systems? Let me try this if I have the same problem.
theoldfarter
Aspirant
Mar 05, 2014
Installed it on another laptop running Windows 7 (x64) Ultimate.
Genie does not show in devices & printers. Does not show after a restart of laptop or a restart of the D6300.

On my Windows 8.1 (x64) laptop, I removed all instances on Genie except one.
Restarted the D6300 a couple of times but doing that did not add any more genie instances.

Restarted my 8.1 laptop & another instance of the Genie appeared in devices & printers. Every time I restart my laptop, another Genie icon appears.

It looks like there is an integration glitch.

I will wait until you reply & if no solution is forthcoming, I will email Netgear.
Thanks.
Fairytail
Virtuoso
Mar 05, 2014
With the results of your isolation, it shows that it has something to do with Windows 8.1 and NETGEAR Genie since it works fine or you were not able to reproduce the same problem with the Windows 7. This is clear now. I might try this one to see I am able to reproduce it.
Devor
Luminary
Mar 06, 2014
Do you have a specific need for the Desktop Genie? If not, just uninstall it.
theoldfarter
Aspirant
Mar 06, 2014
No, I don't use it. It would be nice to have it working correctly with Windows 8.1 though.
Fairytail
Virtuoso
Mar 07, 2014
Do you have the latest Genie software version or have you tried a different Genie version?
theoldfarter
Aspirant
Mar 08, 2014
Good idea! I have v2.3.1.12 & was able to find v2.3.1.13

I removed all Genie icons in Devices & Printers & uninstalled latest version 2.3.1.16

Both earlier versions did not install extra icons in Devices & Printers.

Does anyone have links to versions 14 & 15, so I can try them?

Seeing v12 & 13 did not add icons into Devices & Printers, that points to a glitch in version 16, in my opinion.

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Genie Problem