This may be the wrong place to discuss the Genie product but I would appreciate some help.Using Windows 8.1 through the Netgear D6200 to the Apple Airplay Express. The music drops are annoying and I have found that the problem may be exacerbated by the Genie software. On the Windows page "devices and printers" there is an item "Genie Media Servers" and if I close out the system and then restart there will be two or "Genie Media Servers" and then three. The more replications of the Genie Media Servers icon the more the problem exist. When I delete all but one of the Genie Media Servers the system works fairly well.What is this function and how does one control it?Am I the first to have this problem?Tom F

minions08 wrote:Do you have the latest Genie software version or have you tried a different Genie version?I've got the latest. 2 computers on W8.1 both running Genie occasionally. Router is the R7000. In addition, 2 iPad's, both with the iPad Genie.On the W8.1 computer, in CONTROL PANEL, PRINTERS AND DEVICES, I have 74 Devices. Single instances of the Router, other computer on the network, Wireless DVD player and Wireless TV. 70 Genie Media Servers, spread evenly it seems over the 2 networked computers.Not only that, but when I use the iPad Media Client, like AirAV, it shows multiple entries for Genie Media Servers on both computers as well.Something is being injected into the network it seems?Deleting 70 instances is a REAL pain, can only REMOVE DEVICE individually. Also causes a long delay in seeing the Printers and Devices.This is the same on both W8.1 computers and iPad's.

I have a 6300v2 with Genie 2.4.12 running on a Win 10 Pro 64 bit and another computer running Win 10 Home 32 bit plus an old XP machine used just for running my model trains. This did not happen when running Win 7 Pro on the one machine and Win 7 Home nor on the XP. This problem only showed up after upgrading the two machines to Win 10 (not much dissimilar from 8.0 or 8.1). I was getting many instances of the Genie Media servers like you, and I just now discovered what I think is the answer. I don't give a rip about sharing media between cvomputers as I don't use my computers as toys but as serious tools. I guess that is not the norm these days (I am 73 and a retired IT who used computers as business tools, not playthings) and why NetGear sets the media servers on by default. After deleting all instances on the two Win 10 machines (not showing up on the XP), I then opened NetGear Genie and by looking a little bit I found a setting I have never used because I never needed it with Win 7. Give this a try and see if it works for you as it did for me. First delete all instance of the Genie Servers in Devices and Printers. If you don't, that is ok as you can delete them later, but they will show up in the next step if you don't delete them first. What you are going to do next is turn off the Genie Media Service within NetGear Genie. In the left column of choices click on 'My Media'. In the box to the right and at the top of that box you will see a square button and next to it a refresh button. When you point to the square, it will say something like 'turn off service'. Click on that and confirm. That turns off the media sharing service with Genie and should stop the annoying instances of media servers in devices and printers. I believe that will solve the problem.

I did discover one other thing that all need to know, Of course, the simpleist solution is for Netgear to fix Genie so this doesn't happen. But, in the meantime, this solution does work with one caveat and that is if you restart the computer or shut it down and then start again, Genie will reset the service as on when it reloads. Just open Genie and turn it off and you will not get the repeated instances of Media Servers. You should only get one server for each computer on the network in Devices and Printers on each connected computer. If you put the computer(s) in sleep or hibernation, the service will remain off though and you do not have to turn it off again. You only have to do it for any computer(s) that were restarted or shut down.

Workaround for Genie Media Servers found here: https://community.netgear.com/t5/Genie/Workaround-To-Stop-Multiple-Genie-Media-Servers-On-Win-8-1/m-p/974414#U974414

:mad:Yup same problem...I have about 8 of them now....they all work, a new one appears everytime I reset the modem .... sorry no idea either

Genie Problem | NETGEAR Communities

43 Replies

toolsmith
Aspirant
Apr 02, 2014
I have the same problem as described in the messages in this thread. I am running Windows 8 64 bit Professional.By the time I discovered the multiple Genie Servers in my Devices & Printers MultiMedia Devices section, it had grown to over 140 entries. I emailed NetGear bringing to their attention my problem and referencing the link to this forum. Their reply is below. To solve my problem, I uninstalled NetGenie and then uninstall all of the Genie Servers in my Multimedia Devices one by one.. I tried to remove in a mass but system allow only one removal at a time.
NetGear's reply:
Dear Customer,
Your case (# 23003370 ) has been reviewed and updated by a support expert. Below is a summary of your request and our response.
Thank you for choosing NETGEAR. My name is ****.
I will do my best to answer your support questions with the least amount of email exchanges, the more information and detail you can provide will help us to expedite your case to resolution.
I have reviewed your case and I understand that you're having a problem with the Netgear Genie.
Please be informed that the device is (-242) beyond its Hardware Warranty from the date of purchase. This will no longer be eligible for full troubleshooting. What we can provide is our support site, http://support.netgear.com where you can check for troubleshooting steps and instructions to resolve your case.
Besides the online KB articles and Forums, we highly recommend our premium support options that entitle you to have unlimited technical support for all your networking devices. For more information regarding this, please contact 1-855-432-7432.
Thanks for choosing NETGEAR.
Regards,
****
NETGEAR Support Expert
Fairytail
Virtuoso
Apr 02, 2014
Try these steps:

1. Uninstall Netgear genie
2. Remove one by one the genie servers that appeared in devices and printers
3. Install the .16 firmware
toolsmith
Aspirant
Apr 03, 2014
minions08
Thank you for your reply.
The problem was with Net Genie version 2.3.1.16.
The only way I could stop having the Genie Servers installed in my Device & Printer MultiMedia Devices was to uninstall Net Genie. I had to uninstall over 140 Genie Servers in the Device & Printers.
IrvSp
Master
Apr 08, 2014
minions08 wrote:
Do you have the latest Genie software version or have you tried a different Genie version?

I've got the latest. 2 computers on W8.1 both running Genie occasionally. Router is the R7000. In addition, 2 iPad's, both with the iPad Genie.

On the W8.1 computer, in CONTROL PANEL, PRINTERS AND DEVICES, I have 74 Devices. Single instances of the Router, other computer on the network, Wireless DVD player and Wireless TV. 70 Genie Media Servers, spread evenly it seems over the 2 networked computers.

Not only that, but when I use the iPad Media Client, like AirAV, it shows multiple entries for Genie Media Servers on both computers as well.

Something is being injected into the network it seems?

Deleting 70 instances is a REAL pain, can only REMOVE DEVICE individually. Also causes a long delay in seeing the Printers and Devices.

This is the same on both W8.1 computers and iPad's.
deanost
Novice
May 12, 2014
Same problem using DGND370 and Win 8.1. Any solution yet?
Fairytail
Virtuoso
May 12, 2014
What are the Genie versions you have tried?And which versions are having the same problem when using 8.1?
Carbonite
Aspirant
May 31, 2014
Just found 68 duplicates on one machine, none on another connected machine, both Win 8.1 Pro . Both Genie ver .16.

Just got prompted to upgrade Genie, which I did -- new version is 2.3.1.24

Don't know if this version will solve the problem but it's out there to try.
IrvSp
Master
May 31, 2014
I am not getting an UPGRADE notice? Still on the old .16 version, so I deleted it and figured I'd look for the new version. CAN NOT find it on the web site? Know of an easy way to delete all those dup's? I assume they'd just come back if an iPad or PC ran Genie (PC's basically do at startup)?
IrvSp
Master
May 31, 2014
Well, it seems that V2 has been around for a long time, see HERE, 1 year to be exact tomorrow... HERE is the link to get it, but it doesn't say what version it is? I'm NOT sure I want to run it? I used the web client for the router anyway, but it is NICE to have on the iPad's...
dgrady42
Novice
Dec 15, 2014
I have the same issue and I have version 2.3.1.46

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Genie Problem