genie won't open advanced

Question

clicking on the genie advanced tab brings a gray overlay and no action. i want to install the firmware upgrade.

DexterJB · Answer

Hi&nbsp;hp1367,
&nbsp;
1. What is the model of your router?
2. What is the firmware version of the device?
3.Have you tried using another browser?
4. Have you tried using another computer?
&nbsp;
Regards,
&nbsp;
Dexter
Community Team

hp1367 · Answer

tried the upgrade originally on a windows vista system and today on a windows 7. &nbsp;on both, genie won't open the advanced tab.

DexterJB · Answer

Hi&nbsp;hp1367,
&nbsp;
May I know if you have tried resetting the device to factory settings? If not, please refer to the link below for the steps.
&nbsp;
http://kb.netgear.com/app/answers/detail/a_id/9665
&nbsp;
Regards,
&nbsp;
Dexter
Community Team

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genie won't open advanced

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