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ShuMei's avatar
ShuMei
Aspirant
Feb 17, 2017

How to Router Login as Remote Access with Netgear Genie(account)

 I can't login because "No router...with this accour" 

 

then I try to "Sign Up" , But "account ...exists" ,

 

What's the matter?? How should I do ?? 

 

Thanks !! 

 

 

noregistered .png

 

 

 

exist.png

 

 

 

Genie

3 Replies

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    • ShuMei's avatar
      ShuMei
      Aspirant
      Feb 21, 2017

      New,  I got it on 2017/02/07.

       

      I have finish Network Support - Product Registration with my email first.

       

      But Router Setting-Remote Access show error message "Couldn't fine the email address"

       

      And Wouldn't let me "Sign Up" (Create New Account) with this email address

       

      Show : This Account  already Exist...

       

       

       

       

      • StephenB's avatar
        StephenB
        Guru
        Feb 21, 2017
        ShuMei wrote:

         

        Show : This Account  already Exist...

         

        You probably need help from Netgear support on this.  Try PMing one of the netgear mods (perhaps ElaineM ).

         

        Was there any sign that the box had been opened/resealed?  Often when this happens the router was returned and resold as new (by the reseller).