I cannot log into Nighthawk app of my smartphone using correct password. I checked my password by loging into Netgear account using Chrome browser. I checked that the password I used in the loging in process. It failed. What can I do. Thank you.

Off course I used my email address and the password for Netear to log into the Nighthawk app. Then, when the "user: admin" and was asked for local password. I inputed the local password.

msnet wrote: I think either one of the two happened. One is my firmware is up to date and the other is that I waited too long so, Netgear does not let me to update. Neither of those theories is likely. Unless you did something about it, my guess is that the firmware is not up to date. You cannot know this if you cannot login with the app. In any case, the app is not always the best way to check if the firmware is up to date. The on-line check can miss newer updates. Even if links in Netgear's emails expire, which is most unlikely, that too tells us nothing about the state of your firmware. Here are two more theories the firmware on your router is too old to support the Nighthawk App. That is a recent innovation that replaced the original Netgear genie app. The firmware on your router does support the Nighthawk app but it has a big that prevents you from logging in with the app. Both of these have happened. Earlier on, I suggested how you could sort out your problem: use a browser with a wired connection to your router. That is the most reliable and safest way of checking and updating firmware. Is there any reason why you cannot just click this link and follow the instruction? R6700v3 Firmware Version 1.0.4.82 | Answer | NETGEAR Support How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

Hi msnet, welcome to the community! Is the device on iOS or Android? Does the issue persist even after reinstalling the app? Have you tried using another mobile device? Dexter

Thanks. My phone is pixel 3, an Android phone.

No, I have not reinstalled the app. What happened was that I changed my phone to Pixel 3 only a month ago. I tried every which way other than reinstalling it. I will try to reinstall the app again and see what will happen.

I cannot login to nighthawk with correct admin password

16 Replies

DexterJB
NETGEAR Moderator
Oct 18, 2019
Hi msnet, welcome to the community! Is the device on iOS or Android? Does the issue persist even after reinstalling the app? Have you tried using another mobile device?

Dexter
- msnet
  Guide
  Oct 18, 2019
  Thanks. My phone is pixel 3, an Android phone.
msnet
Guide
Oct 18, 2019
No, I have not reinstalled the app. What happened was that I changed my phone to Pixel 3 only a month ago. I tried every which way other than reinstalling it. I will try to reinstall the app again and see what will happen.
- msnet
  Guide
  Oct 18, 2019
  Hi Dexter,
  
  I reinstalled the Nighthawk app. and tried to log in. But failed.
schumaku
Guru - Experienced User
Oct 18, 2019
msnet wrote:
I cannot log into Nighthawk app of my smartphone using correct password.
Here must be confusion again. Are you aware there are two different username and password?

msnet wrote:
Subject: I cannot login to nighthawk with correct admin password
I checked my password by loging into Netgear account using Chrome browser.
The admin acount and the password is used for the local authentication for the local router access.

The Netgear account can be used once the router is bound to the Netger cloud and associated to your Netgear account, or for example also for the Community access here, the https://my.netgear.com/ ...

The password for these is not the same.
- msnet
  Guide
  Oct 18, 2019
  Off course I used my email address and the password for Netear to log into the Nighthawk app. Then, when the "user: admin" and was asked for local password. I inputed the local password.
  - michaelkenward
    Guru - Experienced User
    Oct 19, 2019
    msnet wrote:
    
    Off course I used my email address and the password for Netear to log into the Nighthawk app.
    
    The "password for Net[g]ear" could be one of several things: MyNetgear, this Community or the "Remote Management" system, which goes through Dynamic DNS. Sometimes these use the same credentials, sometimes not.
    
    The mobile apps rely on the third of these.
    
    Of course, if you are using an app locally, the first login is to the wifi.
    
    If the idea is to get into the router itself to change settings, then experienced users avoid the apps. They dive in locally with the browser graphical user interface (GUI). Alternatively, they use the desktop genie as a way in.
    
    If you want the desktop genie for Windows start here:
    
    genie Landing Page | Apps | Discover | Home | NETGEAR
    
    You may have to dismiss an annoying pop-up that tries to push a mobile app down your throat.

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I cannot login to nighthawk with correct admin password