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Dogema's avatar
Dogema
Follower
Apr 26, 2021

I can't pause devices on my router

My model version is the RAX20 firmware is v1.0.2.82 a few days ago my nighthawk app stopped letting me pause devices internet. It says it is paused, but it is not paused. None of my parental controls work either. I have reinstalled the app twice rebooted my router and modem. I even downloaded the app on my pc with an android emulator and it still doesn't work. The picture I provided has the picture of which router I have at the top.

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 30, 2021

    Hello Dogema,

     

    May you perform a factory reset on the router and run through the setup assistant again. 

     

    Christian 

  • MrWibbles's avatar
    MrWibbles
    Guide
    Jul 04, 2021

     

    I'd appreciate any help. I just bought and updated the rax200 and can't pause devices (cams) on router thru nighthawk app, thru logging into router, and doing both. What in tarnation is going on..?

     

    *macOS Big Sur 11.3.1*

    *Thru '17 mbp & iPhone 8p

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 08, 2021

      Hello,

       

      If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

       

      https://www.netgear.com/support/contact.aspx

       

      Christian