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Forum Discussion

Shtk12's avatar
Shtk12
Aspirant
Sep 24, 2017

I have Netgear R7000, when I do speed test on my phone with Netgear Up apps, always says error

Troubleshooting
sktn77a's avatar
sktn77a
Virtuoso
Sep 24, 2017

Try "Speedtest".

  • Shtk12's avatar
    Shtk12
    Aspirant
    Sep 24, 2017

    Yes, speedtest app has been working on my phone, but not on Netgear Up apps. Is it not compatible with R7000 router ?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 25, 2017

      Hi Shtk12,

       

      1.What is the firmware version of the router?

      2. Have you tried uninstalling and re-installing the app?

      3. Have you tried using another device (iOS, Android)?

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 30, 2017

        Hi Shtk12,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team