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Forum Discussion

Shtk12's avatar
Shtk12
Aspirant
Sep 24, 2017

I have Netgear R7000, when I do speed test on my phone with Netgear Up apps, always says error

Troubleshooting
sktn77a's avatar
sktn77a
Virtuoso
Sep 24, 2017

Try "Speedtest".

Shtk12's avatar
Shtk12
Aspirant
Sep 24, 2017

Yes, speedtest app has been working on my phone, but not on Netgear Up apps. Is it not compatible with R7000 router ?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 25, 2017

    Hi Shtk12,

     

    1.What is the firmware version of the router?

    2. Have you tried uninstalling and re-installing the app?

    3. Have you tried using another device (iOS, Android)?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 30, 2017

      Hi Shtk12,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Shtk12's avatar
        Shtk12
        Aspirant
        Oct 31, 2017

        Hello,

        I still have the same issue, and I uninstalled/reinstalled Netgear Up apps many times with a new set up when reinstalled. The router firmware is V1.0.9.12_1.2.23. I have no problem with other speedtest apps

        Sincerely,

        Shtk12