Using latest Genie (2.2.28.24) and WNDR4500 firmware (V1.0.1.36_1.0.6.3), I was able to print easily from my iPhone5 with iOS 6. After upgrading to iOS 7, Genie's Airprint feature no longer works with the iPhone5. Still works fine with my older iPad with iOS 5. Please, Netgear: Update Genie to be compatible with iOS 7!Does anybody from Netgear read these posts? I tried to explain the problem to Netgear support, and asked them to request an update, but they didn't really understand what I was talking about.

Forum is user to user ONLYPut trouble ticket in using portal at my.netgear.com , continue to work with them.Forum will not going to have solution for things are not working and may need new updates

Although I don't know that much about Apple stuff and it could be like you said a compatibility issue with IOS 7. If you haven't rolled back to an earlier version of Genie, you could try the solution found here. Read to the bottom of the thread.Otherwise, like June mentioned, submit a ticket here.

So Apple rolls out iOS 7 and something gets broken. How do you decide it's Netgear's fault that something was broken? Could you explain your rationale?

You an roll back a app in ios7. Unless you roll back iOS 7 to 6 entirely It is possible that there might be new version coming up as many of apps are updates to new design so I would keep checking App Store if you have not chooses to automatocu updates the appsFor the past few days it automatically updates my phone

I think the real issue it that iOS7 is not compatible with the current Genie program for windows or the existing Genie App for iPhone. iOS7 is 100% AirPrint capable. It is ridiculous to spend time futzing with an application to make an older device do something it wasn't intended for. All of the current network printers available from HP and Epson are AirPrint capable. Even the higher end models can be had for under $200 dollars. Built in webserver, easy to configure and manage. One time set up and forget it. Do yourself and everyone in your household a favor. Buy a true AirPrint capable or network printer. Problem solved... Or suffer and wait until Netgear releases an update. Why subject yourself to further aggravation. I'm sure netgear is aware that Genie mobile for iOS7 is broken and that you can't print from a device running iOS7 to a printer that relies on Genie. USB printing via Genie is nothing more than a gimmick. I promise you will never look back. This investment pays for itself immediately.

iOS 7 breaks Genie Airprint | NETGEAR Communities

43 Replies

Joe_
Apprentice
Sep 22, 2013
It's been said before in the 2nd post - this is a user-to-user forum only. If you want the Genie app updated you should open a case with Netgear officially. Posting here is not the same as an official request to Netgear.
Jim769
Luminary
Sep 22, 2013
Once iOS 7 is installed there is no way to go back your stuck. :rolleyes:
shadowsports
Hero
Sep 22, 2013
Jim769 wrote:
Once iOS 7 is installed there is no way to go back your stuck. :rolleyes:
You can rollback an iPhone to any previously supported OS... but who would want to. Loss of features and apps functionality = headache. A lot of the newer apps are not supported in previous versions. Unless you have an apps archive it's not worth it.
jmizoguchi
Virtuoso
Sep 22, 2013
You know longer able to rollback

http://www.iphonehacks.com/2013/09/cannot-downgrade-ios-7-ios-6-1-3-ios-6-1-4.html#.Uj84po29LCQ
Jim769
Luminary
Sep 22, 2013
Nope not with iS07 there is no roll back confirmed by Apple.
jmizoguchi
Virtuoso
Sep 22, 2013
Correct.......
schmieg
Aspirant
Sep 23, 2013
This isn't just a problem with Netgear. The Jeep forum I am on is reporting that IOS7 has broken the compatibility with Jeep's UConnect system.
shadowsports
Hero
Sep 23, 2013
I stand corrected. Good old Apple is now forcing people to move forward. Keeps the jail breakers at bay as well.
jmizoguchi
Virtuoso
Sep 23, 2013
Pretty much ........
pgautreaux
Aspirant
Sep 26, 2013
Any updates on this issue? I have a relative who decided to go with Netgear specifically for the AirPrint functionality -- needless to say, they're pretty frustrated right now.

I have to agree with shadowsports; native AirPrint support is definitely the way to go! I have a HP Color Laser, and it may be the best piece of hardware I have ever purchased.

BTW... @shadowsports -- nice specs. #envious

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iOS 7 breaks Genie Airprint