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NetRags's avatar
NetRags
Tutor
Oct 24, 2015

Live Parental Control - Not working with R7000

Hi Team,

 

We are facing an issue with LPC - OpenDNS account. Whenever tried user defined password always getting an error message as "Incorrect Password". But when tried with @@@@@@@@@@Pd1 it worked. But on the next screen getting an error message "There is no NETGEAR Router is associated with this Router" thereon unable to proceed. When checked with NETGEAR support they replied to wait for the next firmware release. 

 

TSH done so far..

#1. FV update / downgrade

#2. Hard reset

#3. Uninstalled / Reinstalled NETGEAR Genie

#4. Tried with different PC / OS

 

Is there any other TSH missed out?

Is this issue occuring with one particular Router or will all the devices?

What is the work around?

How long it takes for NETGEAR Engineering Team to come up with the update?

 

Thanks,

NetRags

 

Genie

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 30, 2015

    Hi NetRags,

     

    Can you try creating an OpenDNS account again and login through the NETGEAR Genie program? It should be working now.

     

    Regards,

     

    Dexter

    Community Team

    • storm1985's avatar
      storm1985
      Prodigy
      Nov 03, 2015

      NetRags if you are using Windows Genie (2.4.16) set password minimum of 13 characters and contain one (uppercase, lowercase, number and special character)

      Minimum of 8 char password requirement is working on iOS (2.4.22) and Mac OS (2.4.10)