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Forum Discussion

fionncolvin's avatar
fionncolvin
Aspirant
Oct 25, 2016

Live Parental Controls Stopped Working

Model: Nighthawk X4S D7800 Firmware: V1.0.1.10 OS: iPad with latest Genie software and iMac (Sierra) with latest Genie software   I originally setup parental controls when I purchased the router...
D7800
Genie
LPC
Nighthawk
fionncolvin's avatar
fionncolvin
Aspirant
Oct 25, 2016

I tried Genie on a Windows 10 machine with exactly the same results.

 

I tried creating a new opendns account, with 15 a character password with lots of character, symbols and numbers. Same results on all devices. The exact message I get in the Mac Genie application is:

 

Error Message

Message when I try and log in

 

Wrong Credentials

Message when I intentionally enter incorrect username or password

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 31, 2016

Hi fionncolvin,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team