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Forum Discussion

Projectcarnagex's avatar
Oct 23, 2022

Logging into Netgear app

So my netgear app has set its self to admin log in and I use the original password that’s on the router and it says that’s not it, it wants the default password and I can’t get into the app

1 Reply


  • Projectcarnagex wrote:
    So my netgear app has set its self to admin log in and I use the original password that’s on the router and it says that’s not it, it wants the default password and I can’t get into the app

    What Netgear device are you using? (They aren't all the same.)

     

    What firmware is it running? (This can affect how you use apps to get in.)

     

    At what stage does the access fail?

     

    Is this a local or remote connection from the app?

     

    Remember, you have to connect to the wifi network before the app can even thinks about connecting to the router's controls.