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Forum Discussion
Need advanced configuration for NighHawk App
I have a Night Hawk RAXE500. Firmware Version: V1.2.13.100_2.0.54 Hardware Version: RAXE500 I have the iPhone App but the App is limited to simple functions. Given the that the RAXE500 is a p...
Thank you. Comments are appreciated!
I agree that a power disruption should not cause a loss of settings. But, it did. In fact, I have since disconnected the router power and upon reconnection settings were intact.
I do not lose power often and I do have a good and reliable UPS protecting the router and modem.
Something odd did happen during that event. I lost all port settings. The 2GHz password was also lost but the 5GHz password remained intact.
At the same time, one Wi-Fi smart LED bulb in the house also lost its settings. No other problem was observed.
Perhaps rare, this is problematic. I depend on the router when I am away. It is mission critical. It would seem reasonable and prudent for NetGear to add a feature to its NightHawk App that would allow saving the settings as a backup and allowing the App to restore a backup. Currently, we are provided a feature to reboot, and a feature to update the firmware. A third feature to restore a backup would seem reasonable to add and not terribly difficult to provide.
I agree that it's a nice feature to suggest. I'm unsure how well it'd work and if it wouldn't cause more issues. the reason why is if someone is putting a backup in place, the router has to be online (so its internet connection settings are correct), connected to your account, and working without issues. Otherwise, installing a backup from an app from a different location would put you at significant risk for corruption. Or it just wouldn't work. And then people would complain either about it not working or it bricking their device.
Its a Pandora's box, and I'm not sure if Netgear would implement something that could potentially cause more issues than it fixes.
Makes me wonder if you didn't get a power spike or something if more than 1 device was corrupted. UPS's can protect a lot but things can still be quick enough that a spike impacts them before the ups can do its thing. I've seen a few tests on that and they can protect from the basics.
Something you can do to help ensure the system is loaded correctly.
Manually re-load FW on to the router:https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
After it's up and running factory reset:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
And the router and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
After it's set up again fully, save off a backup configuration to file:
Some mobile apps don't have ways to save files back to mobile devices. Some of this is do to how Apple and Android give only certain access to there file system and device storage restrictions. I presume something that NG may not have access too or may not want to get involved with. So main operation is for use with a PC or laptop for advanced configurations and saving of backup configuration files to PCs where access is less restrictive and easier to manage with the browser on the PC. However, feel free to post here about this:
https://community.netgear.com/t5/Idea-Exchange-For-Home/idb-p/idea-exchange-for-home
If the router is mission critical, then you should get into a UPS system as mentioned by plemans for your ISP modem and the router if you feel that the system should be always up and running, even thru a power brown out.
