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shanafan's avatar
shanafan
Apprentice
May 02, 2020

Netgear Armor doesn't show my router

Hello,

 

I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."

 

So, I went to my Nighthawk app on my phone, and verified it was the same account I just used on the website by logging in and out.

 

Thinking maybe my router wasn't registered, I went into Router Settings in the Nighthawk app and it says "Product registered" at the bottom.

 

Any idea why Netgear's Armor website doesn't show my router appear?

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