NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

graysa23's avatar
graysa23
Aspirant
Oct 21, 2018

Netgear Genie App Closes after opening on Windows 10 after recent Genie update

Recently went in to Netgear Genie on my PC to check for updates for my modem. It wouldn't run the full check for some reason. It did however say there was an update for Genie so I clicked and updated the Genie app. Following this the Genie app now starts and closed after about 5-10 seconds everytime. Any help ?? Windows 10 PC.

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 23, 2018

    Hi graysa23,

     

    Welcome to the community!

     

    You can try uninstalling the Genie app then re-install it from this link.

     

    Regards,

     

    Dexter

    Community Team

    • graysa23's avatar
      graysa23
      Aspirant
      Oct 23, 2018

      Hi

      Thanks for that.

       

      I did that multiple times and still get the same result unfortunately.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 29, 2018

      Hi graysa23,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team

  • wmibr's avatar
    wmibr
    Aspirant
    Nov 16, 2018

    Hi Guys,

     

    I am having the same problem, I have uninstall and installed couple time, installed from the link provided on this forum, unfortunately it doesn't work, I don't know what to do. please help thank you

    • graysa23's avatar
      graysa23
      Aspirant
      Nov 18, 2018
      All I was told was to use the online router log in. They could log it with support and it might go through and be fixed in an upgrade to the program in the future but other than that it doesn’t work.

      Go figure