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Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily basis with no problems - until yesterday.
Now, when trying to Login with Remote access - the error message No Internet connection detected, with the options *Close* or *Settings*. I do have an active data internet connection via T-Mobile and can access other services with no problem.
The Settings essentially takes me to my WiFi settings on the S5 - which is already set to Smart network switch between Wi-Fi and mobile networks, and also between 2.4 GHz and 5 GHz bands, to maintain a stable Internet connection.
Have even gone into the developer options settings and activated the Agressive Wi-Fi/cell handover option which states "When enabled, Wi-Fi will be more agressive in handing over the data connection to Cellular, when Wi-Fi signal is low" to see if that works and unfortunately this did not change the inability to Remote access my R7000 Nighthawk.
Any ideas or suggestions to remedy this?
Thanks - MC
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
84 Replies
I have been having the exact same problem for the last few days. I tried uninstalling and reinstalling, clearing cache, clearing data, etc. Still not working. Help! It is the only way I have to keep my kids from playing games 24/7....
- same here
- Having same problem for same reasons as above users. Please fix.. tried everything. Really need this feature back.
Same Here....
I bought the router in April and Netgear support wants $89 to help me resolve this new issue.
I am having the same problem with my Samsung Note, it was working fine till few days back (my free teck support expired few days prior to this issue) I did everything I could like update the app, reinstall the aap, register the app nothing seems working, please help.
Please note that the app work fine while I am connected to my home wifi.- Same. Galaxy S5 - 2 Netgear routers. No Remote Access. Local access works ok
Not sure if this has any bearing on things, as I am not a telephony engineer - but it seemed strange that the download speed from Netgear was this low - when the download and upload rate of my IP server is much higher ?
As to the current firmware - have thought about rolling back the firmware to the previous version - although this current inability to remote access via the App did not coincide with the update of the R7000 firmware- it may be worth a try to see if that has any bearing on this loss of remote access??
Any input from Netgear technicians would be greatly appreciated.
having the same issue...remote option was working from anywhere from home until a few days back....now cannot get it to work even though i have downloaded the latest app and reset password multiple times...also need to get kids off pc
Same here!
- Same. Seems netgear is not addressing this?!
