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Ricky12345's avatar
Ricky12345
Follower
Dec 16, 2016
Solved

Netgear Genie App for Android - Login Remote access

Hi, I am unable to login remotely to my Genie app (outside of router/wifi coverage). Model: AC1900 Nighthawk. The desktop App does not have an option to Login as REMOTE ACCESS. Refer screen shot. Please help. Thanks.

 

Netgear Remote Access..JPG

  • DexterJB's avatar
    DexterJB
    Jan 12, 2017

    Hi @donaldlund2010,

     

    If you are in the process of setting up remote login via NETGEAR Genie for Android then the link below may help you out.

     

    http://kb.netgear.com/26846

     

    Make sure that the Android device is connected to your own network. You can reset the router if the password issue persists.

     

    Regards,

     

    Dexter

    Community Team

3 Replies

    • donaldlund2010's avatar
      donaldlund2010
      Aspirant

      The link you provided if for desktop. I need android. There is no option for login as on android genie app. Default login is admin and you can't change it. I had password as passwotrd and says is wrong. Changed password and tried again, still dsdsays wrong. Please help

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi @donaldlund2010,

         

        If you are in the process of setting up remote login via NETGEAR Genie for Android then the link below may help you out.

         

        http://kb.netgear.com/26846

         

        Make sure that the Android device is connected to your own network. You can reset the router if the password issue persists.

         

        Regards,

         

        Dexter

        Community Team