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Forum Discussion

IVES's avatar
IVES
Aspirant
Mar 01, 2017
Solved

Netgear Genie IOS with D6000 (AC1750) router

Recently updated Genie on iphone 7. Previous version was working but with new revised version Genie displays unable to find router after supplying password. However it displays the network in limited functionality.

  • Hi IVES,

     

    1. Please try uninstalling an re-installing the app.

    2. Does the issue persist on your other device?

     

    Regards,

     

    Dexter

    Community Team

5 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    If it is anything like the Android app they have added a new layer of login details.

     

    The first screen that comes up is inviting you to join some Netgear cloudy thing that needs a different username and password.

     

    If you skip through that you should get to a screen that lets you fill in the details needed to access your modem.

     

     

    • IVES's avatar
      IVES
      Aspirant

      Thanks.

       

      But when required to supply details the acess username is set at "admin" but when I enter my password it replies can not detect router or connect, before update no issues.

       

      Default "password" also not successfull

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        OK. So you are getting beyond the invitation to sign your life away for cloud access.

         

        I got stumped at that stage to begin with.