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Creek211's avatar
Creek211
Tutor
Jun 30, 2017

Netgear Genie repeatedly crashing on macOS Sierra

Netgear Genie keeps crashing. I have crashlogs, but it appears to happen usually after display sleep. This is v 2.4.22 on macOS 10.12.5. Anyone else experience this? ideas on how to fix it?

 

 

Genie

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 27, 2017

    Hi Creek211,

     

    1. Have you tried uninstalling and re-installing the app?

    2. Does the issue persist on your other macOS devices?

    3. Was it working fine before with a previous version of the OS and/or Genie?

     

    Regards,

     

    Dexter

    Community Team

    • Creek211's avatar
      Creek211
      Tutor
      Jul 27, 2017
      DexterJB wrote:

      Hi Creek211,

       

      1. Have you tried uninstalling and re-installing the app?

      Yes

      2. Does the issue persist on your other macOS devices?

      Yes

      3. Was it working fine before with a previous version of the OS and/or Genie?

      Yes

       

      Regards,

       

      Dexter

      Community Team