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Forum Discussion
Netgear Genie Still Crashing
Netgear Genie crashes EVERY time it is launched within seconds of running the desktop app (Win7) ... just like myriad other users of this (poor) desktop app: Faulting application name: NETGEARGen...
Well, that’s nice and confusing isn’t it?
As with any app that I employ, it would be latest appropriate version as downloaded from the manufacturer’s website.
It was posted in the Powerline section because that was the environment I was attempting to monitor/control. Given, as you say, there appear to be multiple versions of this app, the one I had downloaded was appropriate to this environment, and therefore I sought assistance of the community/moderators who would understand that environment, rather than talking about a simple piece of failing software.
I’m currently away from home using my iPhone to respond; ergo, having just consulted the net gear website, I have concluded that the app is v3.1.0.4_230-10802-06, though I also attempted to employ v2.2.27.1_230-10802-07 as well, but with similar outcomes. However, when I return home and have the time, I will let you know which version was last failing. to be honest, it no longer matters as much as I did what most people seem to have done: I simply used another manufacturer’s utility to administer this environment! That worked first time.
As an ex-ICT professional, having attempted to resolve this matter myself, by looking online and through the myriad Netgear forums, it is clear that these unreliable software issues have been going on for quite awhile, so it is clear that Netgear’s Developers have engineered an app which has some inherent flaws in it. Their testing and quality control needs to be improved and not the quality (or location) of the feedback elicited from their customers.
As with any app that I employ, it would be latest appropriate version as downloaded from the manufacturer’s website.
It was posted in the Powerline section because that was the environment I was attempting to monitor/control. Given, as you say, there appear to be multiple versions of this app, the one I had downloaded was appropriate to this environment, and therefore I sought assistance of the community/moderators who would understand that environment, rather than talking about a simple piece of failing software.
I’m currently away from home using my iPhone to respond; ergo, having just consulted the net gear website, I have concluded that the app is v3.1.0.4_230-10802-06, though I also attempted to employ v2.2.27.1_230-10802-07 as well, but with similar outcomes. However, when I return home and have the time, I will let you know which version was last failing. to be honest, it no longer matters as much as I did what most people seem to have done: I simply used another manufacturer’s utility to administer this environment! That worked first time.
As an ex-ICT professional, having attempted to resolve this matter myself, by looking online and through the myriad Netgear forums, it is clear that these unreliable software issues have been going on for quite awhile, so it is clear that Netgear’s Developers have engineered an app which has some inherent flaws in it. Their testing and quality control needs to be improved and not the quality (or location) of the feedback elicited from their customers.
steveecrane wrote:
....I sought assistance of the community/moderators who would understand that environment, rather than talking about a simple piece of failing software.
This is essentially a user-to-user forum, with some input from a small band of Netgear people.
Please excuse my apparent ignorance, michaelkenward, but I'm not sure I understand your point...
I had a specific Netgear s/w issue, I mentioned it in a Netgear-specific forum (as visited by users, willing helpers, experts and the occasional Netgear employee) and I sat back to await the ensuing feedback; so where's the issue here?
You referred to "community/moderators". I was just trying to damp down any expectations that you would receive any official response here.
If you aren't happy with what "the community" says, I doubt if there's much more that anyone can add.
If you do want to get the wider community to chip in, then you could follow my earlier advice and post your query in the relevant section rather than in area where what little traffic there is as about products that don't really use the desktop genie.
Home Networking Apps - NETGEAR Communities
If your interest is in working out why the genie crashes, you will find more fellow victims there.