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Forum Discussion

llalonde's avatar
llalonde
Initiate
Oct 31, 2015

Netgear Genie unusable on Mac

Hello Folks,   Netgear genie is unstable on a Mac (El Capitan).   I cannot quit the application once I've finished using it.   I have to do a 'Force Quit' to kill the application.   Anyone have...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 09, 2017

Hi FRANKORFANELLO,

 

1. What macOS version are you using?

2. What version of Genie do you have installed?

3. Please try uninstalling and re-installing the app.

 

Regards,

 

Dexter

Community Team

FRANKORFANELLO's avatar
FRANKORFANELLO
Aspirant
Mar 10, 2017

Dexter,

 

Thanks for the reply. 

 

I am running OS X  10.12.3 Sierra

The Genie app is 2.4.22 When I go to check for updates it tells me I'm current.

I have uninstalled it, deleted the app redownladed and reinstalled and still have teh same issue.

 

 

Thanks fo ryour help.

 

  • llalonde's avatar
    llalonde
    Initiate
    Mar 14, 2017

    The fix proposed by the other thread (renaming libGeniePlugin_MyMedia.dylib) worked for me...

     

    The Netgear support team worked actively for quite some time on this case.   They were very pro-active in trying to find a solution.  However, they were not able to reproduce the problem.   They suggested I re-install my Mac from scratch...

     

    I don't use the 'Media' part of the router... so I didn't mind disabling the above mentioned plugin.   It solved my problem.

     

  • FRANKORFANELLO's avatar
    FRANKORFANELLO
    Aspirant
    Mar 14, 2017

    llalonde, thanks for the reply.

     

    So the problem iappears to be in the "libGeniePlugin_MyMedia.dylib" module, and the solution is to simply disable that function?

     

    I guess I'll try  that and report back, until Netgear fixes the problem.

     

  • FRANKORFANELLO's avatar
    FRANKORFANELLO
    Aspirant
    Mar 14, 2017

    As a follow up, this worked for me too.

     

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 14, 2017

    Hi all,

     

    Thank you for the confirmation. We are continuously looking into this.

     

    Regards,

     

    Dexter

    Community Team

  • eleuthero's avatar
    eleuthero
    Aspirant
    Apr 23, 2017

    I have the problem as well, running version 2.4.22, installed yesterday. After telling it to quit and then assuming it would (despite siginficant evidence to the contrary yesterday), I discovered it running away with my CPU several minutes later. This runaway process also seems to somehow be using a large amount of bandwidth at the same time. It appears to have been almost two years since this problem first showed up (and disabling a feature on the router isn't an answer).