NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dieckman001's avatar
dieckman001
Follower
Oct 02, 2017

Netgear Genie upgrade errors

Netgear Genie is telling me I have an upgrade available on the program.  Once i download and try to install I keep getting the "following disk images couldn't be opened" message from my Apple Macbook...
Troubleshooting
Dlapm42's avatar
Dlapm42
Aspirant
Oct 09, 2017
dieckman001 wrote:

Netgear Genie is telling me I have an upgrade available on the program.  Once i download and try to install I keep getting the "following disk images couldn't be opened" message from my Apple Macbook Pro.  It doesn't seem to recognize the NETGEARGenieInstaller.dmg file.  Any solutions to rectify this problem?  I've been having problems logging into the router settings recently, and i figured that this upgrade was part of Netgear's repairs they were pushing out.

Haven't used the genie before, but I am getting the same error trying to install it. Sounds like it could be a corrupt .dmg file. Can netgear upload a new one?

Retired_Member's avatar
Retired_Member
Oct 10, 2017

It looks like the installer will only work if your Mac is running the latest macOS: High Sierra. I opened it using 7-Zip on Windows and it shows that the file system inside the DMG file is in APFS format which doesn't open on any older version of macOS.

This is contrary to the upgrade message saying 'Recommended minimum Mac OS version is 10.7.5'.Upgrade Description

 

Failure to Open DMG File

 

  • vinlab81's avatar
    vinlab81
    Initiate
    Oct 16, 2017

    My OS is 10.10.5 and I've this error too.

    I can't even open it with 7zip.

  • Dlapm42's avatar
    Dlapm42
    Aspirant
    Oct 19, 2017

    You are right about the version, failed on a 10.11.6 Desktop, but worked on a 10.12.6 Laptop and friends 10.12.6 Desktop. As a workaround install the Genie on a smart phone or tablet.