When I tried to setup my router I tried to use the net genie but it alway fails at one point so I set it up manual and it worked but now when I log in under the home column and the Internet tab it says 'Not connected' in red but all the other tabs show everything is working. I donwload the netgear genie and it show the same tab for internet and it is 'Status good'. Whats going on why doesn't the home column when you log onto the router show no internet yet everything works and the downloaded netgear genie show every 'Statu good' and everything works on the internet and Lan, how weird is that and can it be fixed. Mik

Hi mikalias, 1. Are you referring to the Internet Status when viewing the router UI via a browser? 2. Does it show an IP address on the Internet port box under Advanced > Home? 3. Please make sure that your devices are connected to the correct network (both wired and wireless). Regards, Dexter Community Team

No, I'm talking about the router when you log in as admin. The home tab at the top and it show a little world icon and below it, it says 'NOT CONNECTED' but I am connected because all the other tabs are green and my internet work fine and yes it shows an IP port address under advanced. The seperate app that runs outside the router 'Netgear Genie' show's the same little icon of the wold but it is green and says internet is connected but the router does'nt. All my wifi works fine too. really odd. Mike

I am having the exact same issue as Mike. Dexter - yes, I think we are both talking about the router user interface (UI) that we access through our browsers (by going to www.routerlogin.net). The Genie app shows a good internet connection but the browser UI says "Not Connected" for the Internet status. I was also not able to use the wizard to initially set up my router because the Genie web UI found there to be no internet connection. Nevertheless, I was able to access the internet on my wired and wireless devices, so the router seems to be functioning okay. I believe there is a problem with the UI that is accessed through a browser that is causing this false error (as well as preventing the use of the wizard to set up the router).

Hi mikalias and Marcus305, That is indeed strange. What is the model number and firmware version of your respective devices? Here are some steps that you can try. 1. Reset the router back to factory defaults. 2. Make sure that the firmware is up to date. 3. If firmware is up to date, try re-flashing the latest version then perform a factory reset. Regards, Dexter Community Team

Mine is the R6700, and I am on v1.0.1.14_10.0.29 (which is the latest version that was released in late December 2016). I have tried the factory defaults and even tried flashing it back to the previous firmware version. Neither worked so I reflashed it back to the latest version, I am convinced that the problem is related to the Genie web interface (not my router) and how the interface is attempting to determine whether there is a good internet connection. The lights on my router are correct, I'm having no issues accessing the internet on my devices, and the Internet status on my Genie Windows App says "good." This is indeed strange, but it appears that this problem has been experienced by others in the past. For example, please see the following threads (the first indicated that Netgear might have been experiencing a server problem): https://community.netgear.com/t5/General-WiFi-Routers/Internet-quot-Not-Connected-quot/m-p/399468#M18393 https://community.netgear.com/t5/R6000-Series-AC-WiFi-Routers/Netgear-Genie-online-says-interent-not-connected/m-p/397921#M1206 Thanks for your assistance.

new router say's inter 'Not Connect' in red but everything works

13 Replies

DexterJB
NETGEAR Moderator
Jan 10, 2017
Hi mikalias,

1. Are you referring to the Internet Status when viewing the router UI via a browser?

2. Does it show an IP address on the Internet port box under Advanced > Home?

3. Please make sure that your devices are connected to the correct network (both wired and wireless).

Regards,

Dexter

Community Team
- mikalias
  Aspirant
  Jan 13, 2017
  No, I'm talking about the router when you log in as admin. The home tab at the top and it show a little world icon and below it, it says 'NOT CONNECTED' but I am connected because all the other tabs are green and my internet work fine and yes it shows an IP port address under advanced. The seperate app that runs outside the router 'Netgear Genie' show's the same little icon of the wold but it is green and says internet is connected but the router does'nt. All my wifi works fine too. really odd.
  
  Mike
  - Marcus305
    Aspirant
    Jan 15, 2017
    I am having the exact same issue as Mike.
    
    Dexter - yes, I think we are both talking about the router user interface (UI) that we access through our browsers (by going to www.routerlogin.net). The Genie app shows a good internet connection but the browser UI says "Not Connected" for the Internet status. I was also not able to use the wizard to initially set up my router because the Genie web UI found there to be no internet connection. Nevertheless, I was able to access the internet on my wired and wireless devices, so the router seems to be functioning okay.
    
    I believe there is a problem with the UI that is accessed through a browser that is causing this false error (as well as preventing the use of the wizard to set up the router).

Forum Discussion

new router say's inter 'Not Connect' in red but everything works