NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk App - No longer accessible if Orbi is in AP mode doing the WiFi
So, how come I can no longer access the XR500, using the Nighthawk mobile app when Orbi is in AP mode doing the WiFi? To explain further, I setup the XR500 (no Orbi yet) and it's online doing WiFi a...
Issue would be the same regardless if the router is a XRnnn or a Rxxxx - many similar reports in the community already. The Apps are tested with "just" the routers - no interoperability tests are seemingly done e.g. with Orni in AP mode. Suspect the Orbi does intercept the Nighthawk App discovery and/or the App communication with the managed device.
@AbhayB another nightmare to be investigated and addressed.
So what does this mean as not being able to access your router remotely over a mobile device is not really acceptable. Is there a fix coming to this app?
What do I know - I'm not Netgear. Not sure the problem is the App _or_ a transparency problem of the Orbi in AP mode.
migsta wrote:
Is there a fix coming to this app?
Here at least, it isn't broke.
Have you tried remote access through the Nighthawk app? Is the XR500 even set up for remote access?
The Nighthawk app won't work if you are on the Orbi's wifi network – it offers to connect with the Orbi app – but use remote access and the Android Nighthawk app will let you into the router.
If that doesn't work for you, one thing you could try is to reboot the network in the right order, modem, router and APs.
