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Forum Discussion

migsta's avatar
migsta
Apprentice
Feb 28, 2019

Nighthawk App - No longer accessible if Orbi is in AP mode doing the WiFi

So, how come I can no longer access the XR500, using the Nighthawk mobile app when Orbi is in AP mode doing the WiFi?  To explain further, I setup the XR500 (no Orbi yet) and it's online doing WiFi a...
Hardware
migsta's avatar
migsta
Apprentice
Feb 28, 2019

So what does this mean as not being able to access your router remotely over a mobile device is not really acceptable.  Is there a fix coming to this app?  

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Mar 01, 2019
migsta wrote:

Is there a fix coming to this app?  

 

Here at least, it isn't broke.

 

Have you tried remote access through the Nighthawk app? Is the XR500 even set up for remote access?

 

The Nighthawk app won't work if you are on the Orbi's wifi network – it offers to connect with the Orbi app – but use remote access and the Android Nighthawk app will let you into the router.

 

If that doesn't work for you, one thing you could try is to reboot the network in the right order, modem, router and APs.