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Nighthawk App continuously times out when logging on to C7000v2 Modem Router
Hello, today I installed a C7000v2 (AC1900) modem-router on Cox, no problems. However, when trying to logon to the modem via a T-Mobile OnePlus 6T (Android 10), current Nighthawk App version 2.4.25.961 continuously "times out", no matter which fix I try. The specific error is, "Logon timed out, please try again. If this issue persists, try rebooting your device." I have tried 1) rebooting the phone, 2) uninstalling/reinstalling the Nighthawk App, and 3) rebooting the modem. I rebooted the modem by accessing the modem's settings through my Chrome browser, and am able to logon with no problem. I do have Internet, both 2.4GHz and 5GHz are working, and both can connect with the phone and my desktop computer. Also, I am certain I am using the correct modem logon credentials. Any ideas? Thanks in advance and stay healthy.
Hi John,
Thanks for the update. Your ISP, Cox, in this case should be providing you with the firmware update should there be one available for the C7000v2. I have linked an article that provides the latest firmware versions for our cable modems/modem routers.
Christian
13 Replies
- I am having the exact same problem, exact same day. Very frustrating.
Agreed, very frustrating. Your reply and what I've already experienced leads me to believe the Nighthawk App is at fault. Again, I am able to access the C7000v2's settings via the online Genie, by using 192.168.0.1. For that reason, maybe I don't even need the Nighthawk App. However, iit would be great to have it work at least once to see if its features are beneficial. I hope someone from NETGEAR can forward these concerns to the Nighthawk App developers (besides what's been said in the Google Play Store).
Hello OmoOmo & SIRRICHARD22,
May you try downloading the Nighthawk app on a different device and letting me know if thee issue persists.
Thanks,
Christian
Hello, Christian, thank you for replying. I tried with the only other device I have, an old HTC One (M7) with Android 5.0.2. Same thing happens--it "times out." It was also a bit difficult to connect; the Nighthawk App doesn't seem to realize my modem-router is already on (plugged in). It waits and waits and waits; but the C7000v2 is already on. So, I end up having to "teach" the app manually, what kind of modem-router I have. However, even once it "learns" which modem-router I have installed, it fails to connect because it "times out." I'm sorry; but I do not have another device to test Nighthawk with. Bottom line...with either Android 10 (OnePlus 6T) or Android 5.0.2 (HTC One M7), I'm still not able to connect to the C7000v2 with the Nighthawk App. Thanks again.
PS. I need to add, I can not UPgrade the HTC One to a NEWER version of Android, nor can I DOWNgrade the OnePlus 6T to an OLDER version of Android. Thanks again.
