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Elishua5's avatar
Elishua5
Follower
May 05, 2020

Nighthawk App Device Manager does not show any devices R6350

I can no longer see any of devices under the Device Manager on my Nighthawk App. It tells me I have zero devices. I think it may have started after I did the update, but I'm not certain. It says I have version 2.5.0.47? Firmware Version is V1.1.0.66_1.0.1 Is there are way to go back to my previous version? Or how do I get my devices to show back up?

8 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 07, 2020

    Hi Elishua5, 

     

    Our engineering team is aware of an issue with the device manager feature not functioning properly on the Nighthawk app and they are currently investigating. In the meantime, please use the web browser to manage your devices. 

     

    Thank you for understanding,

    Christian

    • Damion's avatar
      Damion
      Aspirant
      May 08, 2020
      Doesn’t show any devices contacted so I can contact and block some devices since the new update