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Forum Discussion
Nighthawk App Does Not See New SSID Name on R7000
When I first setup the R7000 I cahnged the SSID name, and I ended up replacing my smartphone since then. The Nighthawk App will not recognize the new SSID when trying to connect to it. I get "Issues connecting with XXX (WiFi name)", and it prompts for me to Try Again (which still fails). If I select New System Setup when I get to the Connect to routers WiFi screen it is unable to connect properly as it is looking for Netgear ## instead with no ability to select the network from within the app. I also tried Genie and it has the same issues, not seeing the SSID as the Netgear router.
I can connect to the WiFi network using mobile devices just fine, but going to routerlogin.net does not load the router configuration page. All I get is a message stating that I am not connected to my routers WiFi network. I have tried 4 different browsers - Edge, Firefox, Chrome and IE - and get the same results on all 3.
I am getting to the point where I may just do a factory reset and be done with it so I can manage it properly.
3 Replies
Gelio wrote:
The Nighthawk App will not recognize the new SSID when trying to connect to it.
The Nighthawk App does not do anything when it comes to establishing a wireless connection - much more, it does call the Android resp. iOS WiFi settings.
Gelio wrote:
I get "Issues connecting with XXX (WiFi name)", and it prompts for me to Try Again (which still fails).
This does indicate that either the connection can't be established, or the device is connected to a different network - being the mobile data or another WiFi - and at the end of the day the router can't be recognized as a Netgear Nighthawk device in router mode.
Gelio wrote:
I can connect to the WiFi network using mobile devices just fine, but going to routerlogin.net does not load the router configuration page. All I get is a message stating that I am not connected to my routers WiFi network.
That's what I had in mind above. No other way but doing a factory reset.
R7000 firmware version? Hope you are aware that the recent R7000 firmware updates were not the greatest - nicely spoken.
schumaku wrote:
Gelio wrote:
The Nighthawk App will not recognize the new SSID when trying to connect to it.
The Nighthawk App does not do anything when it comes to establishing a wireless connection - much more, it does call the Android resp. iOS WiFi settings.
Gelio wrote:
I get "Issues connecting with XXX (WiFi name)", and it prompts for me to Try Again (which still fails).
This does indicate that either the connection can't be established, or the device is connected to a different network - being the mobile data or another WiFi - and at the end of the day the router can't be recognized as a Netgear Nighthawk device in router mode.
Gelio wrote:
I can connect to the WiFi network using mobile devices just fine, but going to routerlogin.net does not load the router configuration page. All I get is a message stating that I am not connected to my routers WiFi network.
That's what I had in mind above. No other way but doing a factory reset.
R7000 firmware version? Hope you are aware that the recent R7000 firmware updates were not the greatest - nicely spoken.I was able to finally access the routers config page after resetting the router. But it kept the new SSID and router password I had changed it to on initial setup. And yes I pressed, and held, the reset button until the power light started blinking.. Strange but all is good now. And both the Nighthawk and Genie apps can connect to the router now, as well as being able to use its web portal.
I am really hating Netgear now as after one week the problem has resurfaced. I should not have to reset this router every single time to get it to work properly. and I did update the firmware last week, so it is running the most current version.
