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Forum Discussion
Nighthawk app missing remote management, speed test, and blank device names
I am running Nighthawk app version 2.8.1.0 (this version was loaded from the apple app store tonight). I do not have speed test functionality, I cannot enable remote management because it does not exist in my app, and I am having an issue with device names coming up blank. Anyone else out there experiencing the same with the Nighthawk app? I put in a call to Netgear support and actually spoke to someone who then transferred me to the "expert" support team. I waited for 1 hr 15 min and then the call was dropped. Go figure!
My router: C7000v2.
Internet: xfinity
20 Replies
Hi nldl8485,
May you send me a private message with your case number(s) and email address. I'd like to assist with our support team following up with you.
Christian
Case 44123009
nldl8485,
Thanks for the info. We recently release version 2.8.2.0 for the Nighthawk app (iOS). May you reinstall and let me know if your issue persists.
Christian
Same here! Android app version 2.9.6.1513, Speed Test and Remote Management tiles missing! They were there yesterday before I updated...
- I’m having same issue. Updated app to current app. Can’t speed test. Remote login.
- Speed check tile disappeared. How do get it back?
I am also missing the speed test tile, has this been removed with the latest update?
christoff wrote:
I am also missing the speed test tile, has this been removed with the latest update?
No.
But it depends on what you are talking about. The Android app?
What device? A Netgear router of some sort? What firmware?
Using iOS Netgear Nighthawk app version 2.21.0.332. Same issue, the Speed Test tile is not visible or accessible with the latest update.
Only see:
- Device Manager- WiFi Settings
- Guest WiFi
- Traffic Meter
Hardware Version: XR500
Router Firmware Version: V2.3.2.134
