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DannyC1983's avatar
DannyC1983
Aspirant
Nov 01, 2022

Nighthawk App not logging in on local connection

Can't login to any of my Routers/Extenders using the nighthawk app, basically just says logon timed out tells me to reboot, after looking at the app reviews am not the only one 😑 any help would be great 👍

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Nov 01, 2022
    DannyC1983 wrote:
    Can't login to any of my Routers/Extenders using the nighthawk app, basically just says logon timed out tells me to reboot, after looking at the app reviews am not the only one 😑 any help would be great 👍

    And what are these Routers/Extenders?

     

    And what is this Nighthawk app? Android? iOS?

     

    Then there is the modem/gateway/ONT that connects these things to the Internet. What is it? Make and model?

     

    Has this just started happening? Is this a new setup?

     

    Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.

     

     

     

    • DannyC1983's avatar
      DannyC1983
      Aspirant
      Nov 01, 2022
      Router: Nighthawk Rax120 AX6000, FWV: 1.2.8.40
      Extender: Nighthawk X6 AC2200, FWV: Not updated as yet can't install.
      Modem: Virgin Hub 3.0, 500mb Speed
      Nighthawk App: Android: FWV: 2.20.3.2515
      • michaelkenward's avatar
        michaelkenward
        Guru
        Nov 01, 2022
        DannyC1983 wrote:
        Router: Nighthawk Rax120 AX6000, FWV: 1.2.8.40
        Extender: Nighthawk X6 AC2200, FWV: Not updated as yet can't install.
        Modem: Virgin Hub 3.0, 500mb Speed
        Nighthawk App: Android: FWV: 2.20.3.2515

        The Extender is not a Netgear model number that I recognise. An extender would be something like EX7700.

         

        Virgin provides modem/routers. How is your Virgin Hub 3.0, a somewhat aged model, configured? As a modem/router or in bridge (modem only) mode.

         

        How is the Rax120 set up? Router or Access Point mode?