Nighthawk app has different password constraints than the netgear website. So my router, extender etc etc all use strong passwords that can't be entered into the app. I think mostly because someone decided to not allow a "-" dash. Seriously does anyone know how to tell netgear? I can't figure out how to contact them without paying

I think I get it now. You want the iOS app to do what the rest of us can do on Android apps. If I remember, I'll pass it on to DarrenM and the team, although I have a feeling that it is a known issue. But fixing it is increasingly important now that Netgear has given the Genie the death sentence. The bad news is that in general Netgear does a poor job with iOS apps. I fear that the bug you have spotted is trivial alongside some of the more serious crimes against programming that have gone on in Netgear towers. You can't even work round them in the way that this one is avoidable.

Talking of the router admin password as used for the local [W]LAN login form the browser or the Nighthawk App, or the login to the MyNetgear account to access the Nighthawk from remote (once enabled, which is the same as used e.g. for the login to the community)? Last but not least, what router model, firmware version, and mobile platform (iOS or Android)?

I don't think you read my question carefully. This isn't about routers. The issue is that this web site login, for Netgear that we are using to talk to each other, has different password requirements that the latest version of the IOS Nighthawk App. Therefore, the IOS app won't accept the password that I use for this site. My real issue is that there seems to be no way to tell Netgear about issues like this.

Gw42 wrote: I don't think you read my question carefully. This isn't about routers. Believe me, reading your first question carefully, and several times, leaves me none the wiser about what you are trying to achieve. By "this web site" do you mean this Community? Or do you mean MyNetgear? For many people they are the same thing, other people use different credentials to get into the various places. Then there are those who mistakenly use the label "this website" to describe the browser interface. schumaku and I have seen that one more than once. Finally, other people confuse their wifi passwords with the other passwords, not realising that they have to login to the wifi before they can try either of the other passwords. I have never read of any password constraints on this Community website. There are occasional reports of unacceptable characters in various places, but these often boil down to what their mobile devices will accept, not the sites that people are trying to enter. Is that your complaint? Have you got MyNetgear set up and can you get into that? MyNETGEAR | Login If so, why do you need to enter the passwords for your local equipment? What are you trying to achieve? Here at least, with the Android app, if I use the Nighthawk App and slide in through remote access, I have no need to mess around with other passwords. As to letting Netgear know, they have people who monitor these forums, and there are other ways of passing on problems, but first we need to understand what the real issue is.

Gw42 wrote: The issue is that this web site login, for Netgear that we are using to talk to each other, has different password requirements that the latest version of the IOS Nighthawk App. This Web site does not use a specific login, much more they have implemented an external authentication scheme on the community SaaS, which is also used on the Netgear Support site, Insight, Insivht Pro, Netgear does name this (My)Netgear Account. Unluckily they seem to use different access tokens for the community, for support, for Insight Web, ... Gw42 wrote: Therefore, the IOS app won't accept the password that I use for this site. There is a lot of confusion about the passwords - wireless password, guest wireless password, admin password (where some older devices are known to refuse login attempts from the iOS Genie App), and again the (My)Netgear account which is required during the initial Nighthawk App installation: If this is the point - let us (and NTGR) know what you suspect to be the problem - password length, special characters, spaces, ' " or the like please. A popular problem (especially on Apple users) are some special (non-ASCII) variants of - for example, what might be encoded, but not easily entered e.g. from a mobile device.

Nighthawk app password | NETGEAR Communities

11 Replies

schumaku
Guru - Experienced User
Apr 05, 2019
Talking of the

router admin password as used for the local [W]LAN login form the browser or the Nighthawk App, or

the login to the MyNetgear account to access the Nighthawk from remote (once enabled, which is the same as used e.g. for the login to the community)?

Last but not least, what router model, firmware version, and mobile platform (iOS or Android)?
- Gw42
  Aspirant
  Apr 06, 2019
  I don't think you read my question carefully. This isn't about routers. The issue is that this web site login, for Netgear that we are using to talk to each other, has different password requirements that the latest version of the IOS Nighthawk App. Therefore, the IOS app won't accept the password that I use for this site.
  
  My real issue is that there seems to be no way to tell Netgear about issues like this.
  - michaelkenward
    Guru - Experienced User
    Apr 07, 2019
    Gw42 wrote:
    
    I don't think you read my question carefully. This isn't about routers.
    
    Believe me, reading your first question carefully, and several times, leaves me none the wiser about what you are trying to achieve.
    
    By "this web site" do you mean this Community?
    
    Or do you mean MyNetgear?
    
    For many people they are the same thing, other people use different credentials to get into the various places.
    
    Then there are those who mistakenly use the label "this website" to describe the browser interface. schumaku and I have seen that one more than once.
    
    Finally, other people confuse their wifi passwords with the other passwords, not realising that they have to login to the wifi before they can try either of the other passwords.
    
    I have never read of any password constraints on this Community website.
    
    There are occasional reports of unacceptable characters in various places, but these often boil down to what their mobile devices will accept, not the sites that people are trying to enter. Is that your complaint?
    
    Have you got MyNetgear set up and can you get into that?
    
    MyNETGEAR | Login
    
    If so, why do you need to enter the passwords for your local equipment? What are you trying to achieve?
    
    Here at least, with the Android app, if I use the Nighthawk App and slide in through remote access, I have no need to mess around with other passwords.
    
    As to letting Netgear know, they have people who monitor these forums, and there are other ways of passing on problems, but first we need to understand what the real issue is.

Forum Discussion

Nighthawk app password