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Forum Discussion
AlexTheGreatX
Nov 12, 2025Follower
Nighthawk App problems
Hi, I'm new to Netgear, but I've had a lot of routers before to test, and I can say this is not what I expected. Starting with the Android Nighthawk App — it connects to the router and detects t...
plemans
Nov 12, 2025Guru - Experienced User
I'd agree that the app is pretty basic. We usually advice those wanting to use the more advanced features to use the GUI on a pc/laptop. More options, details, and just tends to work better.
Did you try the speedtest in the gui? does it get the same speeds?
The one nice thing about the speedtest is that its hosted on the router so you're wireless won't impact its speeds. It should give you the best available speed.
Once you updated to the 9.6 firmware, did you try a factory reset?