The NIGHTHAWK APP Speedtest is not working properly on my iPhone 8 Plus. The download speeds are 0.00 upload speeds are ok. When I take a speedtest using OoklNIGHTHAWK APP SPEED TEST RESULTSNIGHTHAWK APP SPEED TEST HISTORYa, etc my internet speed is fine... download 86+ Mbps upload 11 Mbps... Is anyone else experiencing issues with their app?

The speed test is run on the router, not on the mobile device - the App is just the controller, reading and displaying the test results and the history from the router. Unless all Nighthawk App on iOS show the 0.00 on the download side (there would be more reports) this looks more like an interoperability problem with the router model/firmware. In the App, go to the Main/Home menu and select -> About. Provide exact router model, router firmware, and App version (or an About screenshot) so Netgear can investigate.

Just installed AC2400 today. Same problem with Download showing 0.00. Current Firmware 1.2.0.26. Firmware also comes back with an error message when trying to update.

USFKING wrote: I'm having the same problem. Same, but different router model R6900 (as per the tag), firmware version, ... and confirm you get zeros in the History tab for the download side, too?

Same router, same problem. Download shows 0.00 and upload measures fine.

Nighthawk App Speed test is not working properly

36 Replies

PinkerPayNikon
Aspirant
Apr 11, 2019
Hi, I know this thread is several months old, but I haven't received any help on the forums My router firmware is V1.0.9.64_10.2.64 on a Nighthawk R7000 AC1900. The Ookla speedtest cuts off halfway or when upload speeds are about to be measured but I recieve the following message: "Connection Failed/Reboot router if the problem persists." Reboot isn't working and the Internet is working just fine at home. What gives NetGear?
- michaelkenward
  Guru - Experienced User
  Apr 11, 2019
  PinkerPayNikon wrote:
  
  Hi, I know this thread is several months old....
  
  So it might be a better idea to start a new discussion, especially if you want to catch the eye of the Netgear team.
  
  Is this the same thing?
  
  Nighthawk app Speedtest Connection Error - NETGEAR Communities
  - NeedSupport_2
    Tutor
    Apr 20, 2019
    NETGEAR CUSTOMER SERVICEI had to go online and update the firmware...V1.1.0.52 App Version 2.3.1.37. If you are still having issues after you update the firmware online then reach out to the team via phone...

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Nighthawk App Speed test is not working properly