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mikeanello's avatar
mikeanello
Aspirant
Jun 07, 2020

Nighthawk App won't connect to router

All of a sudden starting yesterday my nighthawk app stopped working and I can no longer access my router. If I connect with 192.168.1.1 from a web browser I can log in as admin and everything works. The app timesout and prompts from a password for admin. I type in the correct admin password and it fails to log in. Model is R7960P purchased at Costco.

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 10, 2020

    Hello Mike, 

     

    May you try reinstalling the Nighthawk app and provide us with the current firmware version your router is on. 


    Thanks,

    Christian 

    • mikeanello's avatar
      mikeanello
      Aspirant
      Jun 11, 2020

      I already uninstalled the app on my android phone and re-installed it. I also loaded the app on my ipad and have the same result. Web URL access works from Chrome, the APP does not. It worked fine for the first 2 months or so. The router is up to date. The version is: V1.4.1.50_1.3.10

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jun 12, 2020

        Hi Mike,

         

        Thanks for confirming. I would recommend performing a factory reset and running through the setup assistant again. Use the Nighthawk app to run through the setup assistant.

         

        Christian